NGT Software Engineers and MSP

Systems / Network Administrator and Support Coordinator • Sep 2019 - Mar 2020

* Performed all areas of the system administration of local and cloud-based technologies for all the company clients.

* Provided excellent customer support for all clients utilising on-site, telephone and remote access servicing to enhance the work performances of staff.

* Enhanced the company profile by producing training guides for staff in repetitively queried areas of ICT, which reduced the number of support requests.

All Saints' College - St Mary's Campus

Senior Systems Administrator and Staff Support Officer • Feb 2019 - Mar 2019

* Completely upgraded and migrated the college into current technologies including servers, switches, WAP's, computers, AV equipment, interactive whiteboards, portable devices, and a new VoIP telephone system, without loss of any school operations or distractions to daily educational delivery.

* Managed the administration of all school operational software applications such as SENTRAL, Timechart, EdVal, Compass, School Bag, SCCM, InTune, Papercut, and other subject specific programs with excellent rapport from staff.

* Provided staff and student support services across the entire college with excellent results and high praise from the Principal and staff for the rapid response to their requests and the high quality of support services provided across MS OS, MAC OS and IOS devices and my leadership of the ICT Team.

Gloucester Shire Council

ICT Systems Administrator and Support Specialist • Feb 2016 - Feb 2017

* Led the staff transition into new Council Management Software during a merger of GSC with Greater Taree and Great Lakes Councils when the three become known and operated as Mid-Coast Council.

* Performed all system administration tasks surrounding the ICT infrastructure across all council operated services including head office, the public swimming pool, the works depot, the tourism centre, and the library, via a network which was connected via transponder and responder microwave towers.

* Provided a very high standard of staff support in all areas of ICT across all offices with rapid response to all queries and excellent fault finding and repair to all ICT equipment that was reported as having issues.

NexGen Industries

Owner / Manager • Feb 1995 - Mar 2015

* Owned and managed an ICT business which operated from Charlestown, NSW where I had a shop that built and sold computer systems and technology infrastructure to domestic and business clients.

* Employed six full time staff and three casual staff that provided clients with the full range of ICT services.

* Offered and provided systems and servers, networking, administration, and support to numerous small to medium sized companies successfully for two decades across the Hunter Region.

* Led an excellent team for numerous years and became recognised as a reliable, professional, knowledgeable and very customer focussed business that offered unparalleled service to everyone that relied on us.